FAQ
Orders
Below are some of are common questions about orders
AT/DE: Standard Shipping 6.90€
Europe: Standard Shipping 8,90€
Rest of the world: Standard Shipping 11.90€ + customs and fees
Free Standard Shipping on all orders over 200€
ORDERING FROM OUTSIDE THE EU
Since we ship from the EU, customers purchasing outside of the EU may incur additional customs duties, taxes, admin fees and/or other customs requirements. These cost are real and we do not take any responsibility for any additional costs, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds for these extra fees.
Shipping times vary depending on your location. We usually need up to 48h to process your order. We offer standard shipping with the Austrian Post. You can track your package using the tracking number provided in your shipping confirmation email.
You will receive the shipping confirmation once your parcel is processed and ready to ship automatically. If you should not receive a shipping confirmation E-Mail please reach out to our team with your order details. hi@wildsky-shop.com
We offer a 30-day return policy on all purchases. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for another item.
If you shouldn't like the color or the size don't fit, the regular return policy will apply. We offer a 30-day return policy on all purchases. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for another item. if you have any questions don't hesitate to reach out to our team hi@wildsky-shop.com
We currently accept Visa, Mastercard, Maestro, American Express, Klarna (selected countries), Apple Pay and Google Pay.
You can find all payment methods at the bottom of our page in the footer there is a list of all payment methods accepted based on your current location.
All payment methods are secure and comply with the highest security standards.
We cannot guarantee that we can cancel your order. It is only possible if it has not already been packed and processed. Please contact us if you have any issues. hi@wildsky-shop.com
You will receive the shipping confirmation once your parcel is processed and ready to ship automatically. If you should not receive a shipping confirmation E-Mail please reach out to our team with your order details. hi@wildsky-shop.com
Yes, we offer international shipping to most countries. Shipping rates and times vary depending on your location.
ORDERING FROM OUTSIDE THE EU
Since we ship from the EU, customers purchasing outside of the EU may incur additional customs duties, taxes, admin fees and/or other customs requirements. These cost are real and we do not take any responsibility for any additional costs, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds for these extra fees.
If you receive a defective or damaged item, please take some pictures of it and send it to our team to hi@wildsk-shop.com together with your order details. We'll assist you with a return and refund/exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
*All items purchased on sale or discounted are non refundable!